Refund policy

1. Open Billing in your dashboard.
2. Select Cancel plan, then confirm.

That's all. We email you to confirm. Your plan and the photos left on it keep working until the end of the current period, and nothing renews after that. You can undo the cancellation before that date.

Can't log in? Email support@outwow.app from the address on your account and we'll cancel it for you. Deleting your account also cancels a plan that's still set to renew, straight away.

Plans renew automatically at the end of each week, month or year, at the price you agreed to at checkout. Before a yearly plan renews, we email you the date, the amount and a link to cancel. If we change a price, we tell you at least 30 days before it applies to you.

A generation fails or is refused

It's never charged. Photos are held while your image is made and released automatically if it fails or we refuse it.

You haven't made anything since a payment

Ask us and we refund that payment in full, a plan or a photo pack. You don't need to give a reason.

You topped up your balance and want the money back

Within 14 days of a top-up, ask us and we refund its unspent paid money to your card. Details in “Your balance” below.

You forgot to cancel a free trial

Write to us within 48 hours of the first charge after a free trial. If you've made 5 or fewer photos since that charge, we refund it in full and end the plan.

Something broke on our side

If a result never arrived or came out unusable because of a fault on our side — a distorted face, the wrong person, a garbled image — we return the photos. If the problem keeps you from using the plan, we refund the payment in full or in part.

You don't recognize a charge

Tell us straight away. We refund it in full, cancel the plan and help you secure the account.

You don't like a result

We don't refund for taste, but tell us what went wrong and we'll add 10 photos to your balance so you can try again.

Anything else

Time that has already passed isn't refundable, except where the law gives you a right to a refund — such as the EU and UK withdrawal right below.

Your balance is prepaid credit for paying as you go (the Terms explain how it works). Money is never charged for something you didn't get:

• When a run fails or is refused, its price goes back to your balance automatically. When only some images of a set come back, the share for the missing ones does.
• Unspent top-ups. Within 14 days of a top-up, email support@outwow.app from your account address and we refund the paid money of that top-up you haven't spent, to the card you paid with. You don't need to give a reason.
• Bonus money is never refunded or paid out. When the top-up it came with is refunded, the bonus is removed from your balance; what you already made with it stays yours.
• Tips are refunded only together with a full refund of the top-up they came with.
• A disputed top-up's unspent money and bonus are removed from your balance while the dispute is open.

If you're a consumer in the EU, the EEA, Switzerland or the UK, you can withdraw from a purchase within 14 days of the day you made it, without giving a reason. The withdrawal page is open to everyone: for a purchase made elsewhere, we look at the request under the rest of this policy and answer within 2 business days.

How to withdraw

1. Open Withdraw from a contract (it's also in the footer of every page, in Billing, on your Balance page and in every receipt).
2. Signed in, pick the purchase from the list of the last 14 days. Not signed in, enter the email you bought with and the order reference from your receipt. Add your name and the email for the confirmation.
3. Check your statement and press Confirm withdrawal. We email you a confirmation straight away, with what you withdrew from and the date and time we received it.

You can also email support@outwow.app from the address on your account with the words “I withdraw from my purchase”, or send the model form below. We refund within 14 days of receiving your withdrawal, to the payment method you used.

What you get back

A purchase is refunded in full on withdrawal, unless at the step where you paid you asked for it to start right away and confirmed what that means for the right to withdraw (purchases made in the EU, the EEA, Switzerland and the UK before 24 October 2026 asked for this with a box; we keep a record of it). For those purchases:

• A plan ends at once. You get a full refund, or, if you asked for the plan to start right away, a refund for the part of the period you haven't had.
• A balance top-up is refunded in full. If you asked for your balance to be usable right away, what it already paid for was delivered, so we refund the part you haven't spent.
• A photo pack is refunded in full, unless you've used photos from it after asking for it to start right away.
• A video that isn't made yet is stopped and refunded. One that was delivered after you asked for it right away isn't refunded; without that request it is.
• The refunds above still apply — including when something broke on our side.

Model withdrawal form

1. Email support@outwow.app from your account address and tell us what happened. Add the receipt number if you have it.
2. We reply within 2 business days with our decision. If it's a no, we tell you why.
3. Approved refunds go back to the original payment method. Banks usually show them within 5–10 business days.
4. Photos that came with the refunded payment are removed from your balance: the unused ones of a plan or a photo pack. A refunded top-up takes its unspent money and its bonus off your balance. Results you've already made stay yours.
5. A full refund of a subscription payment ends that plan straight away. After a partial refund, the plan can keep running until the end of the period — we'll tell you which applies.

If you disagree with the answer, reply to it and a second person will review it. Please talk to us before disputing a charge with your bank: it's usually faster, and we may pause a plan while a dispute is open.